Shipping policy

Shipping Time:
Your orders will be prepared and shipped within 1-3 business days after payment confirmation. During busy periods, this time may be slightly delayed.

Shipping Companies:
We generally ship our orders within Austria with Österreichische Post and internationally with contracted logistics companies. The shipping company is automatically selected after you complete your order.

Delivery Time:

Deliveries within Austria: 2-4 business days

European countries: 4-10 business days

International shipments: 7-21 business days

Delivery times may vary depending on the frequency of the shipping companies and your country's customs procedures.

Shipping Fees:
The shipping fee is automatically calculated at checkout based on the delivery address and order weight. We may offer free shipping during certain promotional periods.

Order Tracking:
When your order is shipped, you will receive a tracking number via email. You can track your package online using this number.

Incorrect or Incomplete Address:
The customer is responsible for additional shipping charges incurred for incorrect, incomplete addresses, or orders not received. Please verify your address information before placing your order.

Damaged/Missing Item Reporting:
If your package arrives damaged, be sure to file a report with the courier upon receipt. In case of damaged or missing items, please contact us within 48 hours:
📩 Email: sılkskin2025@gmail.com